The Screaming Signals to Lead the Digital Retail Revolution
For the past two weeks, my youngest son was in France attending the latest edition…
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Retail
The Asia Digital Retail Technology Revolution
This past week had to pleasure of speaking at the Retail Risk Conference in Singapore.…
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Dear Deirdre: All I know about my customers is that they shop with me…
It’s not an uncommon complaint. Many retailers have reams of loyalty data, only for the…
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How to Become an Omni-Channel Data-Driven Retailer
In today’s digital age where customers are as likely to buy a product from an…
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Five Great Videos That Define The Future of Retail
For those that have seen me speak around the world, you will recall my passion…
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A Happy Digital Innovative Globally Disruptive Chinese New Year
Happy Chinese New Year. 新年快乐 2017 is the year of the Rooster. Anyone born in…
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The Top TEN NRF 2017 Retail Technology Headlines
NRF 2017 opened on good news that USA 2016 retail holiday sales increased 4% over…
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Three Lessons from the 2016 Global Retail Shopping Season
The past couple of weeks were filled with the delivery of regionally customized presentations on…
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John Lewis on Fulfilment Challenges in the Online World
Online fulfilment is a customer norm and a retailer challenge when it comes to profitability.…
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The Bright Future of Retail – Olá Brazil
Two weeks ago, had the pleasure of speaking to the Board of Directors at two…
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Flying Past Middle Age Loyalty Programs Anxiety
"We want people to be able to use those (Frequent Flyer) miles not to fly…
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UK Retailers and Omnichannel Offerings: Why They Fall Behind Their US Counterparts
Compared to their US rivals, UK department stores are losing ground when it comes to…
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