Why is ABM the Biggest Mega Trend in Marketing? Here’s the Story.
We’re a month into 2017. Everybody is thinking about how to maximize their efforts to…
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Customer Engagement
A Happy Digital Innovative Globally Disruptive Chinese New Year
Happy Chinese New Year. 新年快乐 2017 is the year of the Rooster. Anyone born in…
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Journey Science in Telecom: Take Customer Experience to the Next Level
Journey Science, being derived from connected data from different customer activities, has become pivotal for…
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How to Discover Hidden Value in Your Customer Journey
The world of business and customer service has changed immensely over the past few years.…
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The Top TEN NRF 2017 Retail Technology Headlines
NRF 2017 opened on good news that USA 2016 retail holiday sales increased 4% over…
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7 reasons why your Enterprise Social Media project might fail
Enterprise Social Media is the way forward! It’s the dawn of a new era in…
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Content Distribution to Non-Branded Channels – Transform or Perish
Most major brands are finally getting their content publishing and distribution models aligned with demands…
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A Happy Social Mobile Sustainable Wiser 2017
For the past five years, Ford has been publishing a list of global micro trends.…
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Executive Social Business Ignites Employee Advocacy
Leadership by example in social business is mandatory. How many executives are connected to all…
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Three Lessons from the 2016 Global Retail Shopping Season
The past couple of weeks were filled with the delivery of regionally customized presentations on…
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5 Ways to Boost TRUST in Your Trades Services Business.
With so many Trades Services companies offering more or less the same services, what chance…
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