The Correlation Between Brand Value and the Most Admired Global Companies
Meet the 2017 World's Most Admired Technology and Retail Companies. Concurrently with BrandZ issuing their 2017 top 100 global…
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Customer Engagement
Curing the Sales Lead Drought
I’ve been selling for decades, and have never seen such a drought of leads as…
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The Top 10 Brands of 2017 in Retail, Technology, and Leadership
As reflected on my personal website, my endless curiosity journey has focused on three topics: retail,…
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How to build the experiences your customers want
Alan Thorpe, Managing Director of Bray Leino Yucca, explains that the ability to rapidly innovate…
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Steps to avoid a digital disconnect
The new breed of always-on, 24-7 digital consumer has been a focus of interest for…
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How to Save Marketing
Marketing is not in great shape. What can we do about it? Flashing back, some of…
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Social Media Versus Social Business
In conversations with senior organizational leaders, there is often disdain expressed for the term social…
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Instant Feedback and Pervasive Connectivity.
We live in an age of instant feedback due to the drivers of changing consumer…
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Digital Transformation Starts with Customer Experience
I attended the interview with Nick Drake, Senior Vice President, Direct to Consumer at T-Mobile…
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The Royal Millennials and Magical Retail Experiences
Recently I had the opportunity to participate in the World Department Stores Forum 2017 in…
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Hard Money. Fair Money. Easy Money.
I participated in an advisory board meeting with a client recently. The goal of the advisory…
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