Social Media Will Punish You for Poor Customer Service
Today I saw the following post in Facebook from one of my friends. Ouch! ALL CAPS! This person…
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Customer Engagement
7 Reasons to Choose Animation
At Molten, we created a fun animated explainer video, using colourful characters transported back in…
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Social Business – Get Professional Help
I’ve been on medical leave since November 2016. It’s been an odd sort of break. Prior…
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5 Ways the Consultative Sale Improves Profits
Here is how to foster deeper client relationships. A friend of mine says that we’re…
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Should “Funny” Be Part of Your Social Brand?
A recent Sprout Social study has been stuck in my head. They asked consumers about what was important to…
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Your Secret Social Business Weapons
For years there was a popular cliché in business that everyone was in sales. This meant…
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The Magic Triangle – An internal lens to build amazing growth companies
If you've followed me for a while, you know that I'm particularly keen on finding…
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Digital banking – are we all singing from the same hymn sheet?
It’s about building a frictionless customer centric experience that goes above and beyond what is…
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7 Senior Executive LinkedIn “Must Dos”
Senior executives need to embrace social as a means of communicating both externally and internally.…
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Numerous reasons why Digital Transformation fails
Most organsiations have by now realised digital transformation is essential to their success. But many of them forget…
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What’s the difference between UX & UI?
Remember when you were young and wanted to use ketchup and it did not fall…
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