How to Create a Customer Experience Led Strategy
One of the most famous quotes in business and the core sentiment is as true…
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Customer Engagement
The Facebook scandal and why we need to get better at social system design
Like many people who were advocates for social tools in the early 2000’s, I regret…
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How To Market Managed Services – Part 3
In my last article on this topic, I outlined ten digital marketing strategies that accelerate the growth…
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The 7 Ways to Best Engage Your Influencers
In this video I want to show you the seven best ways to engage Social…
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5 Ways Psychometrics Can Help Deliver An Outstanding Digital Banking Experience
As consumer expectations towards their digital user experience are increasing, banks are striving to provide…
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The Digital Future of Retail Simplified
Not too long ago, many including myself were forecasting major consumer changes for the year 2020.…
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Supercharging the customer experience
Customer service looks like being the next function to be impacted by artificial intelligence (AI).…
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Brand and your Transformation to Omni-channel Retailing
I’ve always been heavily involved with retail. I’ve worked with major international retail brands and…
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The Shifting Powers of the Global Top 250 in Retail
Every National Retail Federation (NRF) Big Show, Deloitte publishes updated research on the top 250 global…
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NRF 2018: Three “Below the Surface” Trends Defining the Future of Retail
This week finds me in Asia with stops in Shanghai, Bangkok, Hong Kong, and Tokyo.…
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NRF 2018: The Ten Quick Transformational Retail Trends
More than 37,000 retailers and industry partners from 90+ countries descended on New York for…
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