Five Great Videos That Define The Future of Retail
For those that have seen me speak around the world, you will recall my passion…
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Customer Engagement
A Happy Digital Innovative Globally Disruptive Chinese New Year
Happy Chinese New Year. 新年快乐 2017 is the year of the Rooster. Anyone born in…
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The Top TEN NRF 2017 Retail Technology Headlines
NRF 2017 opened on good news that USA 2016 retail holiday sales increased 4% over…
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Three Lessons from the 2016 Global Retail Shopping Season
The past couple of weeks were filled with the delivery of regionally customized presentations on…
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John Lewis on Fulfilment Challenges in the Online World
Online fulfilment is a customer norm and a retailer challenge when it comes to profitability.…
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The Bright Future of Retail – Olá Brazil
Two weeks ago, had the pleasure of speaking to the Board of Directors at two…
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Flying Past Middle Age Loyalty Programs Anxiety
"We want people to be able to use those (Frequent Flyer) miles not to fly…
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UK Retailers and Omnichannel Offerings: Why They Fall Behind Their US Counterparts
Compared to their US rivals, UK department stores are losing ground when it comes to…
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The Top 3 Retail Technology Inventions of All Time
I have been debating for some time the top 3 retail technology inventions of all…
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Lidl, Shell, Unilever: our retail challenges
In the run up to this year’s Next Generation Retail Summit, Aldi, Shell, Unilever and…
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The 2016 Retail Internet Trends that Matter
As the internet is the primary foundation for industry disruption, every year I look forward…
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