Retail: How to Keep it Personal & Take Care of Privacy
For years the retail sector has been making use of customer data to propel their…
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Customer Engagement
The 2018 Definitive Retail Success Formulas
As we enter the busiest shopping season of 2017, I started reflecting on the differentiation…
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5 digital trends transforming the fashion industry
Fashion’s a fast-paced industry — but some brands have been slow to embrace the power…
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The Disruptive Future of Retail Loss Prevention
In December 2016, Amazon Go was introduced to the world. The premise of the new…
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Welcome to Omnichannel Retail Loss Prevention
Zones of Influence and Innovation Chains are the Future of Retail. I have been an…
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The Top 10 Brands of 2017 in Retail, Technology, and Leadership
As reflected on my personal website, my endless curiosity journey has focused on three topics: retail,…
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Amazon’s big move: is Retail leaving the Internet behind for the High Street?
Retailers have been hearing the same news for years – the struggling high street is…
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The Screaming Signals to Lead the Digital Retail Revolution
For the past two weeks, my youngest son was in France attending the latest edition…
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The Asia Digital Retail Technology Revolution
This past week had to pleasure of speaking at the Retail Risk Conference in Singapore.…
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Dear Deirdre: All I know about my customers is that they shop with me…
It’s not an uncommon complaint. Many retailers have reams of loyalty data, only for the…
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How to Become an Omni-Channel Data-Driven Retailer
In today’s digital age where customers are as likely to buy a product from an…
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