The future retail Part 2: The importance of becoming an omnichannel retailer
In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’.…
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Customer Engagement
The Future of Retail Part 1 – Retail Reinvented
Every month seems to bring more depressing retail statistics of once loved brands… Last year…
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Digital transformation lessons from Bezos and the Washington Post
When Amazon purchased Wholefoods in 2017 retailers’ worries grew. Two years later, the tightly coupled…
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The state of USA retail: Apocalypse or renaissance?
Recently I had the pleasure of speaking at the Loss Prevention Research Council (LPRC) Impact 2019 conference.…
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The Top 10 Global Brands of 2019 in Retail, Apparel, and Luxury
In today’s increasingly complex world, branding is critical to lasting success. Every year, I look…
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Social business is an essential professional core skill
Social media serves as a dynamic, and differentiating, method for business communication. From accessible and…
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CMOs: front burner priorities
What is the experience you want your customers to have with you as a company?…
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Your brand and customer experience
A few of us “marketing nerds” were recently engaged in a fascinating discussion on LinkedIn.…
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The secrets to Walmart’s success
Most impressive from a recent evening visit to the Walmart Museum in Arkansas were the…
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VR, AR, QR: The digital ways we shop in store
The rise of online shopping makes it easy to buy things in the digital realm…
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Why mid-size professional service firms should position for the autonomous buyer
Most small to mid-size professional service firms today acquire clients by way of referrals. I recently…
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