Why customer experience needs to top every business leader’s agenda
Customer Experience (CX) has climbed right to the top of the corporate agenda with companies…
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Customer Engagement
Why storytelling is key to marketing and user experience design
We’re all vying for audience attention. You’re there trying to promote your service or product…
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RetailROI and the 2020 Digital Transformation Retail Technologies
This is the second article covering the innovation leadership activities around NRF 2020. My previous…
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Customer’s Experience And The Role Of The Board In Driving Digital Transformation
This is a call for every executive, every board member, every consultant, and all change…
thedigitaltransformationpeople.com
NRF 2020: The perfect vision future of retail three takeaways
This is the first of multiple articles covering the Retail Big Show NRF 2020. As…
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Retail Rundown – Retail’s Big Show Special
January 20, 2020 – NRF 2020: Retail’s Big Show Special: We hear from Tony D’Onofrio,…
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Here come the retail robots
The robot revolution is here. As consumers continue to demand efficient and better-connected experiences, retailers…
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The perfect 2020 mobile vision future of Retail
Post-World War II technology has been the primary engine driving the retail industry’s transformation through…
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B2B Sales Leaders: Why you should embrace social business in 2020
As sales leaders, it is no secret that in today’s technology-driven corporate environment, customers demand…
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Global Retail Shrink 2019 and the future of loss prevention
My last article summarized the positive (green shopper) digital consumer transformation trends from the latest edition of…
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The consumer Digital Transformation retail wakeup call
In October I had the opportunity to speak to roughly 150 retail professionals on the…
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