Journey Science in Telecom: Take Customer Experience to the Next Level
Journey Science, being derived from connected data from different customer activities, has become pivotal for…
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Customer Engagement
5 Ways to Boost TRUST in Your Trades Services Business.
With so many Trades Services companies offering more or less the same services, what chance…
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Why delivering customer service excellence is no longer a choice
The always-on, 24-7 world means today’s enterprises have many more touchpoints across the customer life-cycle.…
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Can telcos compete with OTT providers on customer experience?
Can telcos ever get customer experience right, or is their culture driving them to commoditization?…
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Contact Center Perspectives (27th January, 2016)
So what’s in store for the call center industry in 2016? What are the top…
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Contact Center Perspectives (20th January, 2016)
Can revenue be generated through data? Is the hype around big data justified? What could…
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How a Digital Transformation Can Improve Customer Experience with Big Data
Do you know what your customers want when they visit your website? And do you…
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What does the rise of CX really mean for marketers?
What does the growing importance of customer experience mean for today’s marketer? How is it…
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Redesigning the Lost Smartphone Experience
Given the health risks of carrying a smartphone (or any kind of mobile device) too…
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