How to Create a Customer Experience Led Strategy
One of the most famous quotes in business and the core sentiment is as true…
thedigitaltransformationpeople.com
Customer Engagement
5 Ways Psychometrics Can Help Deliver An Outstanding Digital Banking Experience
As consumer expectations towards their digital user experience are increasing, banks are striving to provide…
thedigitaltransformationpeople.com
Supercharging the customer experience
Customer service looks like being the next function to be impacted by artificial intelligence (AI).…
thedigitaltransformationpeople.com
The Role of AI in Assisting Customer Experience
From being the plots of sci-fi thrillers to being seen as threats by the working…
thedigitaltransformationpeople.com
Let’s get serious about engagement
Organisations have to fight hard to retain existing customers and attract new ones. With more…
thedigitaltransformationpeople.com
Social Media Will Punish You for Poor Customer Service
Today I saw the following post in Facebook from one of my friends. Ouch! ALL CAPS! This person…
thedigitaltransformationpeople.com
How to build the experiences your customers want
Alan Thorpe, Managing Director of Bray Leino Yucca, explains that the ability to rapidly innovate…
thedigitaltransformationpeople.com
Steps to avoid a digital disconnect
The new breed of always-on, 24-7 digital consumer has been a focus of interest for…
thedigitaltransformationpeople.com
Digital Transformation Starts with Customer Experience
I attended the interview with Nick Drake, Senior Vice President, Direct to Consumer at T-Mobile…
thedigitaltransformationpeople.com
Generation Z and Higher Education
Generation Z expects seamless experiences or they increasingly switch off. This is a specific challenge…
thedigitaltransformationpeople.com
Segments and the need to focus on empathy to improve user experience
I was reading a feature on Akshay Kothari, head of LinkedIn India, where he talks of…
thedigitaltransformationpeople.com